Delivery Policy

We can only deliver to the card holders address and if using PayPal you must have a confirmed address, sorry for any inconvenience.

In an ideal world we aim to dispatch orders on the same day or within 24 hours, except when items are out of stock or during extremely busy periods. However if you have a deadline then call or email us to make sure we can meet your deadline.

Orders are dispatched Monday-Friday with the exception of Bank Holidays and are sent via UPS or APC which will require a signature on delivery (see Delivery Rates).

 

Our Delivery Rates:

Flat rate on all delivery’s, except for some heavy items which will be charged an additional £5. One heavy item is covered by the flat rate charge.

Uk Mainland and Isle of Wight Next Day
Scottish Lowlands Next Day
Scottish Highlands 2 Day Service
Scottish Offshore Islands 2-5 Day Service
UK Offshore Islands 2-5 Day Service
Channel Islands 2-3 Day Service
Ireland and Northern Ireland

£6.99
£10.99
£21.99
£35.99
£35.99
£39.99
Call

We do our very best to ensure that our full range of items are in stock at all times. In rare instances beyond our control one or more items from your order may be out of stock. In such cases, and when new stock is expected within 3-5 days we will hold your order until we can dispatch it in its entirety. If the delay is expected to exceed 5 days we will send what we can and the rest upon receipt, obviously in these instances you will not be expected to pay any further postage costs.

We want you to be delighted with your purchase. All our items are hand packed to order and we only send out the very best products in perfect condition. We use sturdy plane cardboard boxes and any branding or Manufacturers logos discretely covered.

If you are in any way dissatisfied with your purchase or feel it is damaged or faulty you must contact us within 48 hours and return your order within 10 working days to:

 

Returns Dept.
Brit Crops Ltd
Unit 9 Oj’s Industrial Park
Claybank Road
Portsmouth
PO3 5SX

 

In Store Fast Track Collection

In order for us to process your collection you will need print your order out and bring it with you. If you can’t print your order out you will need to note your order number and bring 2 forms of I.D.

I.D must consist of 1 official document (passport / drivers licence) and 1 utility bill no older than 3 months.

For orders of 5 items or less you can pick them up more or less immediately. For orders of more than 5 items please leave approximately 30 minutes to 1 hour before collecting from our Portsmouth store.

 

Sunday and Monday Free Delivery

To qualify for free Sunday and Monday delivery you have to spend a minimum of £30 on goods. Heavy items are not included in this promotion and will be charged at the standard rate. When you purchase on a Sunday or Monday simply enter the promotion code and we will refund the delivery charge of £6.99. Promotion codes will be posted on our Facebook page on a Saturday afternoon.